Terms and Conditions

   The Terms and Conditions as well as Additional Terms apply to any and or all games or betting promotion you take part in on our Keep Spinning website as well as any of the Keep Spinning mobile or other platforms which are managed by Keep Spinning. These terms and conditions must be read very carefully as they will apply to you throughout the time you have an account with Keep Spinning. By playing any game or placing any Bet, you agree to be bound by the Terms and Conditions and Additional Terms.

Additional Terms

   

Additional terms and conditions apply to all betting promotions.

Game rules and game terms and conditions apply to individual games and have to be read carefully before playing.

  Promotional rules and terms and conditions will change with each promotion and have to be read carefully before playing.

    The Keep Spinning's cookies policy that is available on the website apply and in addition, the Keep Spinning data protection and Keep Spinning privacy policy terms and conditions apply.

Keep Spinning will provide the terms and conditions as well as the additional terms and conditions in other languages at a further stage (German, Spanish, French, Russian, Indonesian and Chinese) in the case and for any reason, if there is any uncertainty, the English version will prevail.

Updating the Terms and Conditions

    The Terms and Conditions here are subject to change at any day, at any time, at Keep Spinning's sole discretion for regulatory or other reasons what so ever. Keep Spinning is not obliged to notify all users whenever the Terms and Conditions are updated. If for any reason you do not want to accept Keep Spinning's updated terms and conditions, your account with Keep Spinning will be frozen and you will need to contact our customer support department for further actions.

Basic Information on Keep Spinning

    The games and betting promotions provided by Keep Spinning are for entertainment purposes only. Any and all stakes you place on a game or bet will not be refunded as the product that Keep Spinning supply’s is virtual and is instantly consumed. Any and all stakes you place on a game or bet with real money will not be refunded as the money is automatically drawn from your account and cannot be returned.

Definitions

    When referring to the word “Account” it means the account you sign up for at Keep Spinning as well as any related entity that is managed by KeepSpinning.When referring to the words “account holder”, “player”, “user” or “you” it means the person who has registered or is planning to register an account with Keep Spinning. When referring to the words “Additional Terms” or “additional terms and conditions” it means the rules and policies set in section 2 above. When referring to the words “Real Money” it means the actual cash amount in your account at any given point in time which is the total amount of your winnings and deposit. When referring to the word “Bet” it means wagering money on the outcome of an event on any of our betting promotions. When referring to the words “Betting Offers” it means any bets that are made available by Keep Spinning to you. When referring to the word “Bonus” it means receiving a reward for playing games or placing bets (depending on the particular game, bet or promotion) equivalent to a certain stated value. When referring to the words “Customer Services” it means the Keep Spinning customer support department. When referring to the word “Deposit” it means any funds which you transfer into your Keep Spinning account.When referring to the words “Deposit Bonus” it means a Bonus given to you when you make a promotional Deposit with Keep Spinning. When referring to the word “Games” it means casino (live and non-live video poker, live and non-live roulette, live and non-live blackjack and non-live video slot games), keno, bingo and any other games which may be made available on our website. When referring to the word “Jackpot” it means the largest cash prize available for any game on the Keep Spinning platform. When referring to the words “KeepSpinning”, “we” or “us” it means KeepSpinning Limited. When referring to the word “Website” it’s a reference to the www.KeepSpinning.com and any other subdomains under KeepSpinning.com. When referring to the word “Winnings” it means any cash (real money) which you win from a Bet or a Game on the Keep Spinning website.

Eligibility

People under the age of 18 years are under no circumstances permitted to register an account with and/or use this website. To use this website, you must of legal age as required by the legislation in your country of residence.

It is the players’ responsibility to be aware of and comply with national legislation within the players’ country of residence. In the event that a player registers an account with this website in a prohibited country then we are not required nor obligated to refund any funds deposited or wagered by the player.

Prevention of specific persons from opening accounts with this website is not limited to jurisdiction issues. We retain the right to prevent any specific person from registering an account with this website. We will only prevent persons from registering an account where necessary and with genuine reason to do so.

    All details you provide to Keep Spinning is real and the truth and yours and yours alone, including your name, date of birth and any identity documents, debit and credit card details, email and residential address, are at all times correct and are not false or misleading and you update us promptly with any changes to these details. You do not sell or otherwise share your Keep Spinning Username and password used for logging into your account, with anyone else. You will pay all taxes applicable to you and you will not hold us responsible for any tax.

    You are playing on the Keep Spinning website for entertainment only and gambling is not a regular or primary source of income for you.

    You intend to be polite and respectful at all times and refrain from verbal or other abuse of any kind towards any other users and any Keep Spinning representative or partner you engage with.

    You are a real person and have not registered and playing on the Keep Spinning platform on behalf of any organisation or anyone else.

    You do not in any way have access to any insider information otherwise or through a connection with sports or professional body which may assist you on the Keep Spinning website in predicting or influencing the outcome of a game or bet.

    You are not engaged in any money-laundering or terrorist activity what so ever.

    You are not in any way playing on the Keep Spinning platform with illegally obtained money.

    Registration is prohibited for US, Israel, Iran, Iraq, North Korea, Lybia, Syria, Cuba, residents as well as for residents of any other country where local laws prohibit. It is your responsibility to know whether your jurisdiction allows the registration or use of an Account. We are not obligated to refund any funds that you may have wagered or earned from such an account. Further, We reserve the right to refuse any person from any jurisdiction to open an account with us.

    You are not in any way engaged in fraudulent, collusive, fixing or other unlawful activity and do not use any software-assisted methods or techniques or hardware devices in relation to participating in games or bets on the Keep Spinning platform.

    We take the breach of any of the terms stated about very seriously and any game you play or bet you place in breach of any of the terms stated above is voidable at our sole discretion and your winnings liable to be confiscated as well as your account with Keep Spinning closed or blocked indefinitely.

Opening a Keep Spinning Account

    The required fields on the registration page, including name, email, date of birth, address and telephone number will have to be filled in.

    You must not attempt in any way to register a second Keep Spinning account by providing different information from the information provided on the first account.

    However, if you a Keep Spinning account and don’t remember or if you are currently self-excluded, the responsibility is yours to make sure that you only have one open account.

    All bets or play on games made while you have more than one Keep Spinning account will be voided and your money in all accounts will be confiscated.

    Once you have an open Keep Spinning account, you will need to transfer sufficient funds into your account in order to participate in any game or betting promotion. We shall not give you any credit whatsoever for participation in any game or service.

    In order to deposit funds into your Keep Spinning account, you can use any of the payment options on the deposits page of the Website, which may be amended from time to time.

    Details in regards to withdrawal times in respect to the payment method used are available on the withdrawal page of the websites, which may be amended from time to time.

    You may only deposit using a payment method that is owned by yourself.

    You will not be allowed to use any third-party payment methods what so ever for deposits or withdrawals and Keep Spinning reserves the right to redirect payments to elect payment methods that have been used by you before in respect of any particular payment.

    Any withdrawal may occasionally be delayed due to regulatory or AML requirements. In such cases, Keep Spinning will make sure to resolve the situation as soon as reasonably possible.

Keep Spinning Fees

Keep Spinning may charge assigned fees for processing some deposits depending on the selected payment method. Please see our website, for the fee structure. From time to time, we will assign minimum deposit levels and maximum deposit levels as specified on the websites.

Verifying your data and play

    In general, Keep Spinning reserves the right to verify the information you provide at any time and without disclosing any reasons to you, including on your first deposit and first withdrawal. If required for fraud and anti-money laundering purposes, Keep Spinning may also need to ask additional questions in order to identify your source of funds or source.

    For verification purposes only, you will have to provide a CLEAR copy of:

    Valid identity document (passport, national ID card or driver’s licence)

    Valid proof of address not older than 3 months (utility bill or bank statement)

    If for any reason we are not satisfied with the documents you provide, we may require you to provide:

    Copies of payment method (bank statement, IBAN, copies of credit card, proof of ownership, etc.) Certified (and/or notarized) copy of any documents provided to us or other evidence of residency or identity that our legal department may reasonably require.

    Further information for verification of the player's identity may include:

    ∙ Submission of photo identification.

    ∙ Requirement that the first payment is made by means of a money transfer from a bank account where the player has undergone a verification process.

    ∙ Telephone contact to the player if the number can be reasonably verified.

    ∙ Submission of a contract or similar to the player with a request to sign and return the document.

    When you make a deposit on the Keep Spinning platform you are declaring your intention to play a game or place a bet. Therefore, your deposit must be used to place stakes on bets or games commensurate to the amount of the deposit only.

Keep Spinning reserves the right to receive information about the purpose of your intended gambling at the same time as you provide identification information (name, address).

    If we have reasonable grounds to suspect you are abusing your Keep Spinning account, (e.g. when we suspect you are using the Keep Spinning platform as an exchange rate hedge), Keep Spinning reserve the right to ask additional verification questions or for documents, to cancel your deposit in part or full, to cancel any winnings and additionally, if necessary, to recover costs. We may also close or block your Keep Spinning account indefinitely.

Keep Spinning may also close or block your account indefinitely without specifying a reason. In such a case, we may decide to return any non-wagered deposits or deposits balance to the originating deposit method or, where this is not possible, to a bank account held in your name with a description of the transaction as we deem fit.

Dormant or Inactive Accounts

A Dormant Account is a User Account into which User has not logged for twelve consecutive months.

If your User Account is deemed to be inactive or dormant, Keep Spinning reserves the right to “freeze” the account until further confirmation of identity by the User.

In order to continue using his/her dormant account and withdraw the funds, the User shall confirm his/her identity by undergoing KYC procedure from the very beginning.

What We Can Do

Keep Spinning has the right to limit a bet (or declare a wager or bet void) when:

    You have breached any of the Keep Spinning terms and conditions specified on this page (or we have reasonable grounds to believe that you have);

    You failed the Keep Spinning verification process.

    You have opened more than one Keep Spinning account.

    There was a server or software error, mistake, misprint or technical error on the pay-table, odds or software relating to the bet or game.

    There was a material error made by one of Keep Spinning employees (including technical, typographical or photographic errors).

    There is a regulatory change or the product supplier or other third party makes a material action or omission that prevents us from offering the game or bet.

    A material security or data protection or other threat has arisen.

    We reasonably suspect fraud or other illegality relating to any game on the Keep Spinning platform.

Keep Spinning reserves the right to cancel any wager in a game or any bet in a betting promotion up to the last 5 minutes before the event starts without giving any reasons. Furthermore, we may declare void any wager or bet if we (in our absolute and only discretion) consider it necessary to do so to ensure compliance with any law or regulation applicable to betting/gambling, in case of suspicion of sports or betting/gambling related fraud or when applicable betting services limits have been exceeded and in case of force major disaster. (any occurrence or event beyond a person’s reasonable control shall include, interruption to the Internet connection, hacking, phishing, pharming, other online security attacks, wars, civil disturbances, strikes, acts of terrorism, fire, explosions, floods, thefts, an outbreak of hostilities, riots, lockouts, governmental).

    If Keep Spinning cancels a game or void a bet or close or suspend an account for any reason what so ever, we reserve the right to refrain from disclosing reasons.

    Other than as stated above, Keep Spinning reserves the right to refuse registration of an account from any user, from any country or close an Account at our sole discretion for any reason but any contractual obligations already made by Keep Spinning shall be honoured accordingly.

Winnings and Prizes

    Potential winnings/details of the odds offered in any game are in the game rules, the promotion terms and conditions and also in the general terms and conditions.  Details of any other promotional prizes will be stated in the terms of the promotion.

    If by the luck of the Casino Gods you win 30,000 euros or more, Keep Spinning reserves the right to pay you the winnings in monthly instalments of no more than 5,000 euros per calendar month without interest to a verified bank account or verified payment methods, according to Keep Spinning’s decision.

    The Jackpots on the website may be advertised in a certain currency but there may be a loss caused by currency fluctuations.

Keep Spinning reserves the right to withdraw a Jackpot prior to the start of any game at our sole discretion.

    If the prize in the promotion includes travel, the provider is not Keep Spinning but a third party and you will have to insure yourself for all risks relating to the travel or prize if you choose to accept it.

    At any given time or day, the maximum withdrawal amount will not be higher than 5,000 euros per 30 days.

A player with 2 deposits only will be eligible to cash out a maximum of x10 the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.

How to Close an Account

    If for any reason you wish to close your Keep Spinning account all you have to do is send an email to customer services and state “close my account” in the title and one of the customer services agents will respond to you as soon as possible.

Wagering Requirements

    If you are eligible for a Bonus (for example, sign up bonus or deposit bonus) the bonus wagering requirements will apply before you will be able to make any withdrawals.

    Only wagers or bets made using real money will contribute towards the wagering requirement. Playing for fun on any games will not contribute.

    Unless otherwise stated in the promotion terms and conditions or the bonus terms and conditions, all bonuses will have a minimum wagering requirement of x40. This means that the bonus + deposit must be staked 40 times before any potential winnings are available for withdrawal.

    For more info go to the bonus section below and the bonus terms and conditions.

Bonuses and Free Spins

Keep Spinning may at any given time offer you a bonus or free spins for a game or as part of a promotional offer.

    Any bonus received must be wagered 40x.

    The Keep Spinning deposit bonus, unless otherwise stated is only valid once per account, household or IP address.

    A free spin must be wagered 40x.

    The free spins that are given to you are game specific and cannot be transferred to another game or under any circumstances to another user. Free spins that are not used after fourteen days will be lost, while non-deposit free spins will only be valid for the day of the offer unless stated otherwise in promotion terms and conditions.

    All winnings won while playing with free spins are considered to be bonus money and will be converted to real money only once the bonus wagering requirements are met unless stated otherwise in promotion terms and conditions.

    If for any reason what so ever there is no maximum value specified for a Bonus, the maximum value will be 100 euros.

    For more info go to the wagering section.

All bonuses are limited to max winnings based on their initial bonus percentage. For Bonuses between 25% - 99%, max winnings are limited to thirty (x30) times the initial deposit amount. For Bonuses between 100% - 199%, max winnings are limited to twenty (x20) times the initial deposit amount. For Bonuses above 200%, max winnings are limited to fifteen (x15) times the initial deposit amount. Max winnings from Cashback / Loyalty Bonus are limited to five (5x) times the initial amount of Cashback / Loyalty Bonus given. Any winnings above that will be deducted.

Publicity

Keep Spinning reserves the right to discontinue any promotion and by accepting our terms and conditions you hereby agree that:

    Your first name, the first letter of your last name, your username, the town or city you line in, the county you live in, the country you live in, details of your winnings as well as any content, promotion entries, photographs, footage, audio recordings and quotes (including, but not limited to, any taken from telephone conversations, email correspondence or the chat facility) provided by you to us (“Publicity Content”) may be featured on the Keep Spinning website and used in marketing and publicity undertaken by Keep Spinning.

    You also agree that if by any chance you choose to close your Keep Spinning account, we may still continue to use such publicity content.

    If by any chance at a later stage you agree to be filmed, photographed and/or recorded, you give your irrevocable consent to being filmed, photographed and/or recorded (the “Contribution”) for the sole purposes of marketing. You agree that if need be you are happy to feature in such marketing and publicity material at no cost to us. You also agree that if by any chance you choose to close your Keep Spinning account, we may still continue to use such publicity content.

Liability

    You enter the Keep Spinning website and participate in all the games and the betting promotions at your own risk.

    The Keep Spinning websites, the games offered and the betting promotions offered are provided without any warranty whatsoever.

    Accordingly, Keep Spinning shall not be liable for any: loss, costs, expenses and/or damages what so ever in any case whether direct, indirect, special, consequential, incidental or otherwise, in relation to the use of the Keep Spinning websites or your participation in the games or in the betting promotions.

    This clause will not be considered to be excluding liability as nothing in these terms and conditions will operate as to exclude any liability Keep Spinning may cause in respect of fraud, personal injury or death.

Responsible gaming

    At your discretion, you may choose to be excluded from playing any games on the Keep Spinning website. In order to block your access to the Games or to the Services and exclude yourself, you will need to send an email to the Keep Spinning customer services department with the following subject “I want to be excluded from www.KeepSpinning.com”.

    When sending an email to the customer service department in order to self-exclude yourself please specify the time period for which you want to exclude yourself, 1, 7, 14 days or 1,2,3,4,5,6 months or 1, 3, or 5 years.

    If you would wish to reactivate your Keep Spinning account, you will only be able to do so after your exclusion period has come to an end by contacting the customer support department by email. A cooling off period will apply before your account is reopened after self-exclusion.

    The Keep Spinning self-exclusion option is a joint commitment between Keep Spinning and you. Keep Spinning will take reasonable steps and actions to prevent you from re-opening your account as well as opening a new account but you must not attempt to re-open your account or to open a new account.

    For more information on responsible gaming, please see the “Responsible Gaming” link at the bottom of the website.

Chat Facility Rules

    As part of using the Keep Spinning website, we provide you with the Live Chat option to communicate with the Keep Spinning customer support department for any relevant issue. The live chat option on the website is moderated by Keep Spinning and is subject to the below rules:

    Any and all conversations are recorded and will be kept for a minimum of six months. Your use of the Keep Spinning chat option should be for purposes relating strictly to Keep Spinning services and any relevant problems you might be having in relation to these services.

    Abusive and Offensive language will not be accepted what so ever.

Breaches, Penalties and Termination

    If you by any way intended or not intended to breach any provision of the Keep Spinning terms and conditions or we have any reasonable ground to suspect that you have breached the terms and conditions, Keep Spinning reserves the right to not open, to suspend, or to close your account, or withhold payment of your winnings at all times.

Entire Agreement

    The KeepSpinning terms and conditions stated here constitute the entire agreement between you and Keep Spinning with respect to the websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the websites.

Applicable law and jurisdiction

    You (“the user”) acknowledge that, unless stated otherwise at any time or point, the games and the services provided by Keep Spinning are organized and managed in Curacao and your participation in the Keep Spinning games and services take place in Curacao.

Data Protection and Privacy Policy

    By registering on the Keep Spinning website you hereby acknowledge and accept the privacy terms and conditions as well as accept that it is necessary for Keep Spinning to collect and otherwise use your data in order to allow you access and use of the Websites and in order to allow you to participate in Games or Bets.

Keep Spinning hereby acknowledges that when collecting your data, we are bound by the Data Protection Act of the law of Bulgaria. Keep Spinning will protect your data collected and respect your privacy in accordance with applicable laws.

Keep Spinning will only use your data to allow you to participate in the Games and Bets. We may also use your data to inform you of changes, new services and promotions that we think may be of interest to you.

KeepSpinning prides itself on keeping your privacy and will not under any circumstance disclose your data to third parties unless it is necessary for your participation in the Games or Bets; or unless it is required by law; or unless it is required in order to responsibly fulfil anti-fraud and anti-money laundering obligations to which we have to abide. Certain parts of your data may be disclosed to KeepSpinning's business partners, suppliers and or service providers. All Keep Spinning employees, in Customer support, payment department and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service.

Keep Spinning will keep all provided information as personal data. No data will be destroyed unless required by law, or unless the data kept is no longer required to be kept for the sole purpose of the relationship.

Keep Spinning might have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies during the processing of your betting transactions. These agencies may keep a record of your data and that you hereby consent to such to the keeping of such records by third parties.

    In order to make your time spent on the Keep Spinning Websites more user-friendly as well as improvements that may be needed to the websites and improve service we collect a small amount of data sent by your browser, called a cookie and you can at any given time turn the settings off (please refer to your browser settings to do so).

Keep Spinning may contact you occasionally by email, telephone or other forms of communication with new offers and promotions from other websites which are managed under the licenses of Keep Spinning. You hereby consent to such contact.

General Bonus Terms and Conditions

1. Any bonus issued is valid for 14 days from the date they were issued unless otherwise stated in the promotion. Any remaining or unused bonus at the end of the 14 days will be removed from the users' account.

2. For all the other promotions, unless otherwise stated in the promotion terms and conditions, the Terms & Conditions are as shown below: For bonuses with cashing out conditions (known also as Pre-Wager Bonus or Instant Bonus) on the bonus a user receives immediately after making a deposit, the minimum wagering requirements for all currencies is (Bonus + Deposit) X40 to redeem the bonus. For after wager bonuses or bonuses that are pending until the wagering requirements are met (known as After-Wager Bonus), the minimum wagering requirement for all currencies is (Bonus) X45 to redeem the bonus.

3. There are specific wagering requirements attached to each bonus before the user’s bonus or winnings may be withdrawn. In the interest of fair gaming, not all games contribute the same percentage to a user's wagering requirement. Different games contribute differently to the wagering requirements and can be seen in the list below:

    • Slot Games : 100%
    • Table games: 0%
    • Live casino: 0%
    • Video poker: 0%
    • All Jackpot games are restricted until wager requirements have been met

4. If you withdraw funds before having reached the minimum wagering requirements, your bonus and winnings will be void.

5. Unused bonus money will be removed from the users account after 30 inactive days. Any pending winnings still attached to the bonus with outstanding wagering requirements will also be removed.

6. Any issued bonuses are by default limited to a maximum bet during wagering. The maximum amount per bet is 5€ (or equivalent to your chosen currency) on any given game.

7. Withdrawals of winnings won using bonus money bets higher than the limited amount, will only be approved if the bet was placed after completing the wagering requirements.

8. The maximum wager when a Bonus is pending, or actively being turned over is 5 Euros per round and 0.50 Euros (or the currency equivalent of 0.50 Euro) per line. You may lose your Winnings if you do not follow by these terms.

9. Any winnings won using first & second deposit bonus money bets higher than the limited amount, before wagering requirements on the first & second deposit bonus has been completed, will be subjected to further wagering requirements.

10. Any winnings won using money derived from bets above the approved maximum bet amount using uncleared first & second deposit bonus money, will also be subjected to further wagering requirements. Keep Spinning reserves the right to remove such winnings from the user's balance in special circumstances upon management discretion.

11.Winnings from the first 4 deposits either with or without a bonus are subject to a maximum withdrawal limit of 30x the deposit amount.

The maximum withdraw from No Deposit Bonus code as well FREE Chip is €100 (or equivalent amount according to your chosen currency).

12. All first deposit bonuses of more than 100% will have an x 40 times wagering requirement attached to them. The wagering requirement refers to the bonus + deposit amount.

13. Users with one or more pending withdrawals in their account are not eligible to receive any bonuses, promotions and related prizes and abuse of this policy, as defined by the Keep Spinning, may result in cancellation of the user's winnings.

14. Requests for withdrawals will not be approved while there is a bonus that is pending on your account due to its wagering requirements not being met. To be able to withdraw both your original deposit and any additional winnings, you must fulfil the wagering requirements. The exact wagering requirements can vary from one bonus to another - therefore it is your responsibility to read these carefully before accepting a bonus.

15. Keep Spinning reserves the right to review transaction records and logs at any time, and for any reason whatsoever. If upon such review, it appears that the users are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such user to the promotion.

16. Keep Spinning reserves the right to change the terms and conditions of any offer at any time and it is your responsibility to periodically check here for changes and updates.

17. In the event of a dispute, all decisions made by Keep Spinning will be final.

18. Any bonus terms & conditions are subject at all time to Keep Spinning Terms and Conditions.

19. All bonuses are not cashable and will be removed from any pending withdrawal request before being processed.

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